Senior Channel Manager responsible for recruiting, enabling, and growing business partners for BPOD latam. Achieve sales objectives while overseeing training initiatives and performance metrics in São Paulo.
About the role
- Technology Manager for Workday ERP Platform within Forcepoint, leading teams in finance and HR solutions. Responsible for governance, planning, and execution around Workday applications.
Responsibilities
- Manage and mentor a team of Workday developers and analysts and other technology SMEs, comprised of colleagues and contractors, through the enhancement lifecycle and platform support activities
- Responsible for administration and maintenance of the Workday platform and affiliated systems including Zuora RevPro
- Cross-functional engagement with multiple business stakeholder departments including Accounting, Finance, Logistics, Payroll, and HR
- Collaboration with other Technology teams including Front Office (Salesforce), Integration and Data Services teams
- Conceptualizing, designing, developing and delivering functional Workday solutions (Customizations, Workflows, Process Improvement, Business Analysis, Stakeholder Engagement)
- Assist in defining, developing, and aligning the Technology department’s strategic roadmap with the Accounting and Finance and HR business group’s development strategy
- Assist in the definition, development, integration and documentation of system business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and the business teams
- Maintain knowledge of the company’s business activities and strategies in order develop solutions that efficiently address business user needs
- Work directly with business unit stakeholders and IT teams (Security, Infrastructure, PMO, Enterprise Applications, etc.) to confirm and align technical requirements and specifications with existing technology models and platforms
- Create and maintain related technical documentation and business process mapping
- Build technical specifications, field mappings, and process designs to support workflows, integrations, and business process life cycle
- Establish and monitor key performance indicators (KPIs) to ensure service level agreements (SLAs) and high internal customer satisfaction levels are being met
- Lead the business unit functional requirements analysis exercises with cross-functional teams; ability to translate functional requirements into technical specifications
- Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close identified gaps
- Support IT SOX Audit requests, as they relate to Workday Financials ERP System
- Work with the Help Desk, Operations Management and the Production Support Team as needed
- Troubleshoot functional issues in a complex financial environment, with various applications and architecture
- Cross-train with other team members in order to facilitate coverage on projects and to ensure that expertise is shared
- Other duties as assigned
Requirements
- 8+ years of experience with cloud-based ERP systems in multiple roles with progressive responsibility including at least 3+ years in a management, team-leader or architect role
- 5+ years of direct experience with Agile development teams including 2+ years in leadership role supporting software developers, systems analysts, project managers, technical architects, and other technical roles
- 3+ years of experience in cloud-based platform System Administration (i.e., tenant management, version releases, and regression testing)
- 3+ years of experience with Workday products required, with experience in multiple products (e.g. Financials, Accounting Center, Adaptive, and HCM) strongly preferred
- 5+ years supporting cross-functional business stakeholders including Finance, Accounting, and HR with demonstrated expertise working with all levels including senior leaders and SMEs
- Familiarity with key accounting principles supporting GL, AR, AP, Revenue, Treasury and Finance for a global organization required including portfolio accounting
- Familiarity with advanced accounting concepts preferred e.g. 606 revenue recognition, banking integration, foreign exchange
- Familiarity with other platforms and tools in the Forcepoint ecosystem preferred including Salesforce.com Sales Cloud & Service Cloud, JIRA, Boomi, Data Bricks, etc.
- Strong experience with continuous improvement initiatives, architecting complex solutions, and leading production support function in tandem
- Proven expertise in business & technical transformation required including implementations and/or migration of multiple technology solutions
- Proven expertise in the implementation, migration, upgrade, or transformation of cloud platforms required, with prior experience with SAP and Workday a plus
- Strong problem-solving skills
- Proficient with Microsoft Excel and Access, especially pivot tables, reports, and charts
- Strong analytical skills, follow-up capability, and problem-solving ability
- Proven analytical and problem-solving abilities
- Strong interpersonal and oral communication skills
- Ability to present ideas and solutions in user-friendly language
- Highly self-motivated and directed
- Keen attention to detail.
Benefits
- Equal employment opportunities for all applicants
- Reasonable accommodation for those with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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