Senior Operations Support Lead Analyst providing comprehensive operations support services for Citi's Servicing Division. Ensures risk management integration and process compliance across various business groups.
About the role
- GBS Service Delivery Leader at Clorox managing global business service operations and enhancing customer experience. Driving operational excellence and continuous improvement across multiple business units.
Responsibilities
- Oversee and manage business service operations on a global scale
- Ensure efficient and effective delivery of service across multiple business units and regions
- Monitor key performance indicators (KPIs) to track performance and drive operational excellence
- Develop and implement a global service delivery strategy to enhance customer experience
Requirements
- 10+ Years of experience in areas of finance, supply chain, human resources or business operations
- Experience in managing a 3rd party is preferred
- Consumer Packaged Goods experience is preferred
- Solid SAP (SAP S4 Hana) and High Radius experience preferred
- A bachelor’s degree in business, finance, engineering or related field
Benefits
- Robust health plans
- 401(k) program with company match
- Flexible time off benefits
- Inclusive fertility/adoption benefits
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