Software QA Engineer ensuring quality and reliability of web applications at Electronic Arts. Involves manual and automated testing, collaborating with developers and product teams.
About the role
- Transaction Monitoring Compliance QA Analyst auditing transaction monitoring cases and improving compliance processes at Coinbase. Collaborating with teams and leading training efforts.
Responsibilities
- Perform QA reviews of TMS cases based on the quality rubric, ensuring compliance with established guidelines.
- Proactively seek opportunities to tackle challenging and impactful assignments
- Assist on 2LoD reviews and provide timely responses to findings
- Lead calibrations & office hours supporting other QA analysts
- Conduct root cause analysis on thematic issues
- Identify procedural gaps or inconsistencies and provide proposed solutions
- Conduct training of new QA and QC joiners along with validating their practice cases
- Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows.
- Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards
- Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution
- Support agents in addressing their queries on complex procedural requirements
- Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges.
- Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios
Requirements
- 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator
- Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
- ACAMS or equivalent AML qualification
- Experience in assisting, developing, and producing metrics and reporting
- Strong written/verbal communication, critical thinking, and problem-solving skills
- Highly-motivated, analytical, organized, innovative, and adaptive
- Multi-tasking ability, team-oriented, and a self-starter
- Proven ability to work collaboratively with global partners in other functional units
- Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
- Ability to work with limited direction from management when situations occur
- Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets
Benefits
- bonus eligibility
- equity eligibility
- medical benefits
- dental benefits
- vision benefits
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