Technical Writer creating clear documentation for legal technology. Collaborating with cross - functional teams to ensure product understanding and alignment with business goals.
About the role
- Technical Writer blending technical writing and product content for a SaaS cybersecurity company. Collaborating closely to create high-quality documentation and engaging content.
Responsibilities
- Create and maintain accurate, user-friendly product documentation, including Knowledge Base articles, API docs, release notes, and guides.
- Translate complex technical concepts into clear, engaging content that helps customers understand both how and why to use the product.
- Collaborate with Product, Engineering, Customer Success, and Marketing to align documentation and messaging across all touchpoints.
- Expand and manage the Knowledge Base as a strategic, living resource—ensuring consistency, taxonomy, and continuous improvement.
- Develop documentation that improves team alignment and efficiency.
- Gather feedback from internal teams and customers to continuously refine content quality and clarity.
- Help define and maintain CYE’s tone of voice and product language standards.
Requirements
- 3+ years of experience as a Technical Writer in a SaaS product company.
- Background in cybersecurity or B2B SaaS applications – an advantage.
- Proven ability to work closely with developers and technical teams to gather and document complex technical information.
- Hands-on experience in creating product documentation, API documentation, and knowledge base articles.
- Strong ability to translate highly technical content into clear and structured documentation suitable for different audiences.
- Mother-tongue level English proficiency – essential.
- Ability to manage tasks independently.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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