Technical Writer creating clear documentation for legal technology. Collaborating with cross - functional teams to ensure product understanding and alignment with business goals.
About the role
- Senior Technical Content Architect responsible for customer-facing documentation for BlackBerry Secusmart products. Leading the documentation strategy and ensuring compliance with regulatory standards.
Responsibilities
- Own the end-to-end lifecycle of customer-facing documentation for all BlackBerry Secusmart products
- Lead the creation, maintenance, and continuous improvement of comprehensive technical documentation as products evolve
- Proactively assess documentation impact of new features, architectural changes, and procedural updates, ensuring all materials remain current and accurate
- Ensure documentation meets the highest standards for quality, usability, consistency, and regulatory alignment
- Collaborate closely with Product Management, Engineering, Operations, UX Design, Marketing, and other stakeholders to gather requirements, validate content, and align messaging
- Participate in regular cross-functional and development meetings to stay informed of current and upcoming product changes
- Design and deliver documentation tailored to diverse audiences, including end users, system administrators, internal teams, and support functions
- Lead contributions to technical and procedural documentation required for governmental approvals, certifications, and formal evaluations
- Drive the strategic evolution of the documentation portfolio, structure, and content model
Requirements
- Bachelor’s degree in Technical Communication, Computer Science, Engineering, Information Technology, linguistics, or a related field—or equivalent professional experience
- Native proficiency in German and near-native proficiency in English, with proven experience creating professional technical documentation in both languages
- Strong command of technical writing methodologies, documentation standards, and structured content principles
- 5-10+ years of experience as a Technical Writer or Content Architect, with demonstrated progression to senior-level responsibility
- Proven experience documenting complex software systems, preferably in security-sensitive, enterprise, or regulated environments
- Hands-on experience owning the end-to-end documentation lifecycle, from information gathering and drafting through review, publication, and long-term maintenance
- Demonstrated ability to independently analyze new features, architectures, or system changes and translate them into clear, accurate, and user-focused documentation.
Benefits
- The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being.
- BlackBerry remains committed to offering affordable benefits including coverage for medical, dental, vision, life, disability insurance, retirement, employee share purchase program and paid-time-off to those that meet the eligibility requirements.
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