Hybrid Technical Support – Systems Administrator

at Houst

• Job title: Technical Support – Systems Administrator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: ZAR 18,000 - ZAR 20,000 per month
• Degree requirement: Bachelor's Degree
• Tech skills: Python, SQL
• Location requirements: Hybrid, Cape Town, South Africa

About the role

• Technical Support & Systems Administrator at Houst, enhancing tech support and systems in a hybrid workplace. Collaborating with data teams and managing user access for optimal workflow.

Responsibilities

• Act as first point of contact for tech support queries from staff, logging and prioritising requests
• Manage user access across internal systems (Google Workspace, Front CRM, Notion, HubSpot, etc.)
• Maintain accurate records of systems, permissions, and processes
• Help link up internal and external systems to improve workflows
• Support the migration to new systems (like our Sales CRM) and optimise them post-launch
• Collaborate with the Data team to improve reporting and visibility
• Handle GDPR and privacy-related enquiries
• Suggest and implement tech-based process improvements across teams

Requirements

• Bachelor’s degree (or higher) in a related field such as Information Technology, Computer Science, Engineering, or Systems Management
• Passion for Technology and interest in the start up space
• A natural problem solver who loves building solutions for complex problems
• Strong time management and prioritisation skills
• A logical thinker who is good at trouble shooting
• Able to effectively communicate with stakeholders at every level of the business
• Ability to build ad-hoc workflows using no-code tools (e.g. Zapier, IFTTT).
• Confident with Python and SQL

Benefits

• Hybrid working: 2-3 days in our Cape Town office each week