Senior Manager, Technical Support at RingCentral overseeing global Tier 2 and Tier 3 Support Engineering teams. Driving excellence and optimizations for complex enterprise customer experiences.
About the role
- Technical Support Specialist providing support for Rent Manager Property Management Software. Troubleshooting customer queries through various communication channels in a hybrid work environment.
Responsibilities
- Become an expert in Rent Manager and its related applications
- Troubleshoot software and technical issues via phone, email, and remote sessions
- Guide users with clear communication and best practices
- Document and track issues using ticketing software
- Collaborate with internal teams to improve processes and customer satisfaction
Requirements
- Previous experience in technical support, help desk, or customer-facing service role
- Strong problem-solving, troubleshooting, and communication skills
- Familiarity with tools like ticketing systems, remote support, or softphones
- Working knowledge of Windows, Office 365, and basic networking (WAN/LAN)
- Accountability and adaptability in a fast-paced environment
- IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports.
- Backgrounds in retail management, tutoring, training, or teaching are also a great fit
Benefits
- Hybrid flexibility: 50% in-office, 50% remote
- Comprehensive training to set you up for success from day one
- Competitive benefits: health, dental, vision, life insurance, 401(k) with company match, paid time off, 10 company holidays, paid medical leave/disability, and wellness program rewards
- Fun, collaborative culture: Recognized as one of Cincinnati’s Top Workplaces with food trucks, trivia, sports teams, and more
- Modern office campus: fitness center and nature trail
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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