IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- Technical Support Engineer working to deploy Stryker's care.ai solutions effectively. Handling customer issues and ensuring technical challenges are addressed in a hybrid work environment.
Responsibilities
- Document and manage customers’ reported issues
- Monitor and respond to customer inquiries
- Adhere to Client-defined SLAs for support time responsiveness and resolution
- Build proficiency in incident management systems
- Collaborate within the company, escalating issues
- Review product documentation prior to new releases
- Observe security measures to safeguard information
Requirements
- Bachelors in Information Technology, Engineering Technology, or Computer Science
- Demonstrated technical troubleshooting skills
- Training on security principles, especially regarding the protection of sensitive data
- Minimum 2 years experience in customer facing technical support role
- Prior experience working with healthcare technology solutions
- Industry certifications related to cloud platforms, system integration, security, or similar relevant fields.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technician Support PLM in hybrid role for Visiativ, aiding SMEs in digital transformation and software use. Key responsibilities include support, ticket management, and incident resolution.
External Identity Support Analyst providing advanced technical support for identity platforms. Ensuring stable and secure identity services across Managed Solution Support portfolio in a collaborative environment.
Join Genpact as a Junior Technical Remote Support Engineer, providing technical support in a fast - paced AI environment. Collaborate with teams to drive continuous improvement and customer satisfaction.
Sportsbook Support Analyst providing 24/7 support for sports betting operations at RokkerX. Handle inquiries, manage trading issues, and ensure smooth daily operations.
Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
Support Analyst for SAP Ariba at Vivo Care, assisting users and guiding technical issues. Focused on delivering effective solutions in a dynamic and collaborative setting.
Associate I providing Oracle GL Business/Technical support and month - end reporting according to US GAAP. Collaborating on data quality and regulatory compliance with financial operations.
Payment Gateway Technical Support Specialist ensuring smooth payment operations for growing Payment Service Provider. Involves system administration, monitoring, and technical support for payment gateway system.
Technical Support Specialist monitoring customer networks and systems at Guide Star. Troubleshooting alerts and providing IT technical support to ensure business objectives are met.