Senior Manager, Technical Support at RingCentral overseeing global Tier 2 and Tier 3 Support Engineering teams. Driving excellence and optimizations for complex enterprise customer experiences.
About the role
- Options Technology Support On-Site Engineer providing technical support for trading operations in a dynamic environment. Collaborating with clients and internal teams to optimize systems and training staff.
Responsibilities
- Serve as the primary technical point of contact for the client, providing on-site support for all options trading technology systems.
- Monitor the health and performance of internal systems, ensuring that they are operating optimally.
- Diagnose and resolve technical issues.
- Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs).
- Build and maintain strong relationships with key client stakeholders.
- Collaborate with the Options Technology development team to implement system enhancements and upgrades.
- Conduct training sessions for the client's technical staff.
Requirements
- Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
- Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, Device Deployment.
- AV troubleshooting.
- Experience: Minimum of 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
- Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions.
- Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely.
- Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service.
- Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment.
Benefits
- Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
- Continuous career development opportunities: We provide professional skills development and technical training.
- The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
- Industry Leaders: We serve 700 clients, including the top 40 global banks, and we are highly acquisitive, giving opportunities to be involved in deal teams.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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