Technical Support Engineer addressing post - sales customer concerns via phone, e - mail, and web. Involving configurations, troubleshooting, and delivery of best practices for cybersecurity support.
About the role
- Technical Support Engineer Intern assisting engineers and scientists with technical support for NI products. Handling customer interactions through various channels to resolve technical issues and enable self-service capabilities.
Responsibilities
- Handle inbound technical support requests (Phone, Email, Web).
- Validates customer entitlements and approves exceptions for unentitled customers.
- Dispatch out-of-TSR scope technical issues to the appropriate support group.
- Create and manage customer data records within our applications to ensure proper data integrity.
- Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
- Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Learns and adopt Knowledge-Centered Service (KCS) methodology.
- Enables customers to self-serve by creating and editing Knowledge based articles.
Requirements
- Technician-level education in engineering or a science-related field, such as IT, electronic engineering, automotive, manufacturing support, or other.
- Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field OR having 1+ year of experience working in a Technical Support position.
- Intermediate or advanced English and Italian, oral and written.
Benefits
- At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
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Not specified
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