Hybrid Technical Operations Manager

at Lead Bank

• Job title: Technical Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: SQL
• Location requirements: Hybrid, Lee's Summit, United States

About the role

• Technical Operations Manager at Lead Bank configuring and managing nCino platform. Driving operational excellence by leading core operations initiatives and cross-departmental projects.

Responsibilities

• Serve as the primary administrator and owner of nCino, responsible for configuration, customization, and maintenance of the platform.
• Build and optimize workflows, automation, and page layouts to support business processes across lending and operations.
• Collaborate with stakeholders to translate functional requirements into scalable system configurations.
• Manage user roles, permissions, and data integrity to ensure consistent, compliant system use.
• Coordinate testing, release management, and ongoing platform enhancements in partnership with Technology and Compliance teams.
• Maintain documentation of system configurations, change management logs, and best practices.
• Create, automate, and maintain dashboards and reports in nCino, Snowflake, and other reporting systems as applicable.
• Identify and close data gaps to ensure accuracy and completeness of operational information.
• Complete ad hoc and recurring data requests across Payments, Compliance, FinCrimes, Product, and Executive teams in a secure, timely manner.
• Lead and execute core operations projects focused on the configuration, testing, and ongoing ownership of loan products within the Finxact core.
• Drive high-impact special projects tied to operational transformation, including new product rollouts, technology partner integrations, and system enhancements.
• Represent Operations in cross-functional initiatives, ensuring scalability, compliance, and operational alignment.

Requirements

• 5+ years of project management or operational systems experience; nCino administrative experience required.
• Proven ability to configure, maintain, and enhance Salesforce/nCino environments.
• Strong understanding of banking operations, loan operations, and core operations.
• Experience configuring and maintaining loan products within a core banking system.
• Excellent organizational, communication, and stakeholder management skills.
• Ability to manage multiple time-sensitive projects simultaneously in a fast-paced environment.
• High level of initiative, curiosity, and willingness to roll up your sleeves.
• Advanced reporting and data analytics experience with SQL and Snowflake (preferred qualification).
• Proficiency with Metabase, QuickSight, or equivalent reporting tools (preferred qualification).

Benefits

• Competitive compensation based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth