Tech Lead leading technical team in developing innovative applications for Porto Bank's digital services. Focusing on high scalability and cloud - native solutions within AWS environment.
About the role
- Technical Lead managing retail inventory and RFID applications for store and warehouse operations. Ensuring operational excellence and integration reliability while collaborating with cross-functional teams.
Responsibilities
- Serve as the technical owner for retail inventory and RFID applications, ensuring system uptime, scalability, and data integrity.
- Maintain and optimize integrations between Clarity IMS, RFID, NetSuite ERP, POS, and 3PL/WMS platforms.
- Oversee the end-to-end data flow for inventory accuracy, transfers, allocations, and store transactions.
- Lead configuration management, environment control, and release readiness for inventory and RFID systems.
- Ensure proactive system monitoring and alerting to prevent data sync failures or integration disruptions.
- Act as the L3 escalation point for all inventory and RFID-related issues, coordinating with cross-functional and vendor teams for resolution.
- Lead root cause analysis and implement long-term corrective actions to prevent recurrence.
- Manage production incidents impacting store operations, RFID reads, or inventory reconciliation.
- Create incident documentation, runbooks, and system playbooks to support faster recovery and operational continuity.
- Maintain and enhance API and middleware integrations across the retail ecosystem (POS, RFID, IMS, NetSuite, WMS).
- Partner with engineering and devOps teams to ensure integration reliability and data consistency.
- Define and enforce standards for system observability, logging, error handling, and data synchronization.
- Drive automation of manual inventory processes and reconciliation jobs to reduce human error.
- Collaborate closely with Retail Operations, Supply Chain Operations, and Engineering to improve system workflows and visibility.
- Partner with Product Managers and Business Analysts to define scalable, maintainable solutions for retail system enhancements.
- Provide technical leadership in architecture reviews and roadmap discussions for inventory and RFID systems.
- Mentor analysts and support engineers to elevate technical troubleshooting and system knowledge.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related technical field.
- 7+ years of hands-on experience supporting or developing retail systems, with deep focus on inventory management and RFID platforms.
- Proven experience with NetSuite ERP, Clarity IMS, and RFID technologies (SML, Zebra, or similar).
- Strong technical background in system integrations, API management, and data synchronization between POS, ERP, and IMS systems.
- Experience with middleware tools (Celigo, Boomi, or Mulesoft) and system observability frameworks.
- Excellent debugging, root cause analysis, and performance tuning skills.
- Strong communication and collaboration skills across technical and business teams.
- Demonstrated ability to manage incidents and system changes in a production retail environment.
Benefits
- 100% Company Paid Healthcare (medical, dental, vision)
- Kind Body Fertility Benefits
- 401(k) savings plan with up to 4% match
- Unlimited PTO
- Full Access to LinkedIn learning
- Employee Discounts
- Free weekly catered lunch at HQ – M/T/W/Th
- Dog-Friendly office
- Free Swag Giveaways
- Annual Holiday Party
- Annual Summer Party
- Invitations to pop-ups and other company events
- Complimentary daily office snacks and beverages
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