Technical Lead for Practice & Quality Assurance at the Insurance Council of British Columbia. Providing expertise on compliance, conducting audits, and mentoring staff in a hybrid role.
Responsibilities
Maintain an in depth understanding of and remain current on Insurance Council operations, legislation, practices, regulatory and industry trends and happenings and support others in their development and understanding
Provide technical expertise, mentoring and support to others on practice and regulatory compliance requirements and address complex inquiries relating to regulated sectors, including interpreting legislation, requirements and handling of non-standard inquiries and escalations
Conduct ongoing secondary reviews of P&QA Team’s handling of inquiries, audits and breaches, supporting consistent and appropriate handling and compliance
Monitor against internal controls and practices, and recommend and implement improvements including providing relevant training and support
Drive strategic insight and uncover hidden opportunities by collecting and analyzing data to identify trends, root causes, and areas for optimization and improvement, including translating complex information into meaningful and actionable insights and developing reports and presentations
Contribute to and support the expansion of P&QA Team programs, including further development of the practice and compliance audit programs, data collection, analysis and reporting
Contribute to building awareness of Insurance Council’s role and services, and recommend and implement ways in which to better serve and respond to consumers, licensees, and government
Collaborate with and assist Practice and Quality Assurance staff and leaders, and other Insurance Council staff
Contribute to and implement improvements to drive and support operational effectiveness
Other duties as assigned
Requirements
5+ years experience in one or more of the regulated insurance sectors or a related field
Advanced computer skills, with proficiency in Microsoft suite platforms, including Power Point, Excel, SQL, Sharepoint
Excellent written and oral communication skills, report and content writing, and presentation skills
Minimum 3 years experience in insurance or regulatory compliance, audit or investigations
Expertise in interpreting and applying legal principles, legislation, or policy and communicating complex regulatory or insurance information clearly
Experience in data analysis, defining and measuring success of initiatives, preparing technical and advisory reports and providing recommendations to drive continuous improvement
Post-secondary education, such as a university degree in a related field such as business administration, or equivalent related experience
Industry certification such FCIP/CIP, CRM, CLU, CFP
Benefits
Comprehensive health and dental plan
Work-life balance
Hybrid work environment (work from office/primary residence in BC)
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