Hybrid Lead, Customer Quality Engineering

Posted 2 hours ago

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About the role

  • Customer Quality Engineer Manager at Cisco leading quality management for strategic customers. Driving insights to improve product performance and support in a high-impact quality engineering role.

Responsibilities

  • Lead a customer-centric quality engagement model
  • Deliver transparent communication and deep RCA insights
  • Own executive-level customer quality reviews
  • Drive cross-functional alignment across various departments
  • Leverage advanced data analytics to identify quality trends
  • Lead and develop a high-performing team responsible for customer quality

Requirements

  • Bachelor’s or Master’s degree in Engineering or related field
  • 10+ years of quality or manufacturing engineering experience
  • 3+ years in people leadership
  • Deep expertise in RCA, data analytics, and quality risk mitigation
  • Proven ability to influence executives and lead in complex, matrixed environments
  • Strong communication skills; thrives in fast-paced, ambiguous settings
  • Experience supporting hyperscale/data center customers and networking hardware deployments

Benefits

  • medical, dental and vision insurance
  • 401(k) plan with a Cisco matching contribution
  • paid parental leave
  • short and long-term disability coverage
  • basic life insurance
  • 10 paid holidays per full calendar year
  • 1 floating holiday for non-exempt employees
  • 1 paid day off for employee’s birthday
  • paid year-end holiday shutdown
  • 4 paid days off for personal wellness
  • 16 days of paid vacation time for non-exempt employees
  • flexible vacation time off program for exempt employees
  • 80 hours of sick time off provided on hire date
  • optional 10 paid days per full calendar year to volunteer

Job title

Lead, Customer Quality Engineering

Job type

Experience level

Senior

Salary

$187,300 - $237,200 per year

Degree requirement

Bachelor's Degree

Location requirements

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