Customer Quality Engineer Manager at Cisco leading quality management for strategic customers. Driving insights to improve product performance and support in a high-impact quality engineering role.
Responsibilities
Lead a customer-centric quality engagement model
Deliver transparent communication and deep RCA insights
Own executive-level customer quality reviews
Drive cross-functional alignment across various departments
Leverage advanced data analytics to identify quality trends
Lead and develop a high-performing team responsible for customer quality
Requirements
Bachelor’s or Master’s degree in Engineering or related field
10+ years of quality or manufacturing engineering experience
3+ years in people leadership
Deep expertise in RCA, data analytics, and quality risk mitigation
Proven ability to influence executives and lead in complex, matrixed environments
Strong communication skills; thrives in fast-paced, ambiguous settings
Experience supporting hyperscale/data center customers and networking hardware deployments
Benefits
medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time for non-exempt employees
flexible vacation time off program for exempt employees
80 hours of sick time off provided on hire date
optional 10 paid days per full calendar year to volunteer
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