About the role

Technical Account Manager responsible for managing post sales processes with Enterprise customers. Driving technical solutions and building partnerships at Perforce.

Responsibilities

The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers
Become a trusted Advisor by building partnership with both business and technical decision-makers.
The TAM must be able to articulate the company's technology and solutions positioning to both business and technical users
Analyze business needs and translate them into technical goals leading to powerful outcomes for our customers. Create success plans.
Mitigate and identify all technical and business risks of assigned accounts to ensure unified action plan is in place
Identify gaps and develop potential upsell opportunities within assigned accounts
Ownership of customer questions on technical and business-related issues
Deliver high-level and detailed value presentations
Perform technical assessments to gain a deep understanding of customer’s environments and their current implementation of Perforce products.
Represent ‘Voice of the Customer’ with Product, Professional services, Sales, and Support to ensure that client requirements and issues are addressed and resolved
Advocate for clients across internal Perforce teams. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the client ecosystem.
Build knowledge within customer and internal groups though workshops, feature demos and knowledge sharing sessions

Ideal candidate must be self-motivated with strong knowledge in the Software testing industry
3+ years of TAM experience with a bachelor's degree, preferably Computer Science or related field
Strong communication (oral and written), interpersonal and presentation skills
Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
Organized and analytical, able to eliminate obstacles through creative and adaptive approaches
Experience in programming languages such as Java, JavaScript, Python, C Sharp
Strong experience with CI / Automation Technologies such as Appium, Selenium, Jenkins, Maven, TestNG, JMeter
Experience in Testing/QA is considered a strong advantage
Excellent written and oral communication skills
Ability to travel (25%)
Demonstrated ability to manage complex, multi-organizational projects
High organization ability: able to work and follow processes by instructions and methods
Resourceful-willing to jump in, be agile/flexible, leverage existing resources to accomplish goals, ability to work independently
Team player-confident in collaborating with a diverse community of people and personalities across geographies, backgrounds, and professional abilities
Empathy and care for all stakeholders including employees, customers, partners, and guests