Customer Service Representative assisting clients with U - Haul products and services. Responsible for managing rentals, inspecting equipment, and customer education during service.
IA
Hybrid Team Lead, Customer Care Center – Service
Posted 5 months ago
About the role
- Team Lead managing a customer care team of 13+ in Bangalore, overseeing performance and customer escalations. Driving productivity, training staff, and achieving departmental goals.
Responsibilities
- Manage team of 13 or more team members, ensure departmental goals and standards are achieved.
- Effectively lead the day to day operations of team members to meet/exceed productivity, adherence and staffing requirements
- Perform routine Agent performance reviews to motivate and help achieve their individual and departmental goals
- Successfully handle customer escalations and complaints
- Analyze daily, weekly and monthly reporting trends that relate to Customer Service
- Identify process breakdowns and recommend suggested resolutions
- Ability to prioritize assigned tasks
- Ability to communicate/educate staff with policies and procedures
- Achieve and/or Exceed Productivity/Quality Goal set by Department
- Manage and Execute action plans set forth to help achieve/exceed Departmental Goals
- Ability to coordinate/collaborate with team members, peers and leaders to initiate, manage and execute key initiatives to help achieve Departmental Goals
- Complete ad-hoc projects when necessary
- Improve employee satisfaction and reduce attrition
- Supply timely report to direct reports
Requirements
- Graduate of Bachelor’s Degree
- Minimum of 2 years experience leading a team with strong track record of meeting or exceeding performance goals
- Must be detailed oriented and have the ability to organize and prioritize work and meet strict deadlines
- Must be and an efficient communicator and problem solver with excellent written and verbal communication skills
- Proficient with Microsoft Application and have the ability to learn software applications.
- No documented disciplinary action in the past **12 months**.
- Should have an Appraisal rating of ‘’**Effective Performance**” or above in the last completed performance cycle.
- Should have completed **9 months** in the current role.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative at U - Haul assists clients with equipment rentals and returns. Engages with customers inside and outside a U - Haul center ensuring optimal service and support.
Customer Service Representative at U - Haul assisting customers with U - Haul products and services. Utilizing technology for rentals and inventory management while ensuring customer satisfaction.
Customer Service Representative assisting U - Haul customers inside and outside the center with products and services. Responsible for managing rentals, inventory, and providing customer education.
Customer Service Representative assisting customers with U - Haul products and services. Managing rentals, educating customers, and participating in ongoing training at U - Haul centers.
Customer Service Representative handling customer inquiries and services for U - Haul. Providing exemplary service and managing rental equipment processes in Bedford, New Hampshire.
Customer Service Representative for an HVAC company handling client inquiries and scheduling technician visits. Requires strong communication skills and solution - oriented approach.
Clinical Support Specialist delivering training and clinical support for surgical procedures. Assisting with Stryker's Upper Extremity product portfolio in various surgical settings.
Product Support Specialist providing clinical and technical expertise for Stryker’s Upper Extremities portfolio. Supporting surgical procedures and fostering relationships with surgeons and hospital staff.
Customer Service Representative providing sales - related support for healthcare professionals and managing inquiries via phone, e - mail, and fax. Involved in maintaining customer relationships and improving service levels in healthcare sales.