IT System Administrator managing IT setup and support at YouTrip, a leading fintech firm. Overseeing system infrastructure, troubleshooting issues, and training users for efficient IT operations.
About the role
- Systems Administrator providing first-line support for business platform users at Vivobarefoot. Managing IT issues while contributing to system maintenance and project optimizations.
Responsibilities
- First-line support for users of the system
- Management of the issue tracking system to support the day to day operation of the business
- Monitor and manage IT systems: NetSuite, Boomi, Magento, Celigo, Sitoo, and WMS
- Perform root cause analysis of all issues resolved and propose permanent solutions
- Assume a critical and participative role in the maintenance and support of systems
- Support the business in the production and amendment of reports from core systems
- Data management including data cleansing, data mapping, data workflows, etc.
- User access & role maintenance
- Business Process Documentation
- Work with 3rd party providers to troubleshoot and fix issues
- Systems Project Resource focusing on General NS optimisation & Finance optimisation Projects
Requirements
- Experience with NetSuite is essential for this role
- Exposure to business platforms such as Boomi, Celigo, Centric, WMS and Sitoo
- Previous experience in a 1st or 2nd line support role
- An understanding of the administration of NetSuite is desired (but not essential)
- Highly motivated, capable of working both alone and alongside team members
- A good understanding of Freshdesk or a similar incident management system
Benefits
- 25-day holiday allowance (pro rata)
- 4 additional days each year to volunteer, get outdoors or focus on your wellbeing, and a day off for your birthday
- Private Medical Health care, including mental health, dental and eye care
- Livebarefoot Pot – up to £1,000 per year to inspire you to live barefoot (embrace hobbies and passions) and or boost your natural health
- Free seasonal Vivo footwear and discounts for you, your friends & family
- Pension matched to 5%
- 4 Vivo Gatherings to celebrate the equinox and solstice, connecting and reflecting in nature
- Travel Allowance to support connection days
- Generous gender-neutral parental leave
- Death in Service up to 6 times your salary
- Group income protection insurance
- Long service awards
- Car salary sacrifice scheme
- Cycle to work scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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