Lead Project Manager managing a team delivering capital engineering and construction schemes at Severn Trent Water. Responsible for innovation and project delivery with proven NEC project management experience.
About the role
- Oversee daily support activities for Salesforce, mobile applications and Marketing Cloud. Prioritize and assign tickets, monitor SLAs, and implement support strategies to improve performance and user satisfaction.
Responsibilities
- Oversee daily support activities for Salesforce, mobile applications and Marketing Cloud
- Prioritize and assign tickets to the appropriate teams or departments
- Create and maintain dashboards summarizing incidents, system anomalies and enhancement requests
- Monitor and ensure compliance with SLAs (Service Level Agreements) for the customer domain
- Ensure smooth, proactive communication between teams to align priorities and resolve issues efficiently
- Develop and implement a support strategy aimed at improving performance and user satisfaction
Requirements
- Proven experience as a Project Coordinator or similar project support role
- Solid understanding of Salesforce environments (Sales Cloud, Marketing Cloud)
- Excellent communication skills and experience coordinating multidisciplinary teams
- Analytical mindset with the ability to propose operational improvements
- Bilingual in French and English (spoken and written)
- PMP, ITIL or Salesforce certification is an asset
Benefits
- Office perks (snacks, cereals, fruit, drinks & unlimited coffee, etc.)
- Regular after-work social events (5 à 7) — being good at Mario Kart is a real plus; foosball, ping-pong...
- A positive work atmosphere with a supportive and caring team
- Access to an on-site gym and shower facilities
- Health insurance fully covered by VO2 at 100% for the employee and 50% for the partner and children
- Company retirement savings plan with a VO2 match of 100%, up to 4% of annual salary
- OPUS transit pass covered at 60%
- Company-provided computer equipment
- Access to training via Babbel and Udemy modules
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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