Director of Site Reliability Engineering at Mastercard, overseeing resilience and operational excellence initiatives. Leading a high - performing team of technical leaders within CX Technology.
About the role
- Staff Site Reliability Engineer focusing on observability at CVS Health. Leading design and implementation of observability systems across distributed environments and edge computing.
Responsibilities
- Lead the design, implementation, and optimization of observability systems
- Collaborate with cross-functional teams to build robust monitoring, alerting, and telemetry solutions
- Drive best practices, mentor others, and shape the strategic evolution of our observability ecosystem
- Design and implement comprehensive observability solutions tailored for edge computing environments
- Define and maintain Service Level Indicators (SLIs), Service Level Objectives (SLOs), and business KPIs
- Build and optimize dashboards, visualizations, and alerting systems
- Implement distributed tracing and log aggregation systems
- Collaborate with engineering teams to ensure applications and infrastructure at edge locations are designed with observability in mind
- Drive proactive identification of issues in edge facilities
- Lead incident postmortems and implement observability-driven improvements
- Develop and maintain tools, scripts, and automation to enhance observability pipelines
- Evaluate and integrate industry-standard observability tools
Requirements
- 7+ years of experience in Site Reliability Engineering, Observability Engineering, or a related field
- 5+ years of experience with observability tools and platforms such as Prometheus, Grafana, Splunk, ELK, OpenTelemetry, or similar
- 3+ years of experience with microservices, containerized environments (e.g., Kubernetes, Docker), and distributed systems, particularly in edge deployments
- Experience with implementation of AIOps
- Strong proficiency in programming/scripting languages (e.g., Python, java) for automation and tooling in distributed environments
- Certifications in cloud platforms (Google Cloud Professional certification) or Kubernetes
- Knowledge of incident management processes and tools (e.g., ServiceNow, xMatters, Opsgenie) tailored for distributed systems
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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