IT Support Specialist for user help desk in Berlin, managing queries and improving IT processes. Need strong IT support experience and proficiency in Windows and MS 365.
About the role
- Provide technical support and mentorship for consulting roles at Broadview Networks. Responsible for managing support inquiries, ticketing systems, and customer equipment.
Responsibilities
- Provide escalated remote and on-site support for technical support inquiries
- Assist with Project Implementation
- Provide mentorship to the Support Team
- Monitoring and management of support ticket system
- Ensure timely response and updates to tickets
- Take on escalated tickets from Help Desk team
- Provide move, add, changes, preventive health checks of customer equipment and software
- Monitor and manage hardware and software health
Requirements
- 3+ years' experience in a technical support role
- 2+ years’ experience in a consulting role
- Experience with Service Ticketing Tool
- Experience with Microsoft Teams
- Experience with Microsoft 365 & SharePoint
- Post-secondary degree in information technology or equivalent experience
- CompTIA certifications would be an asset
- Microsoft MCSA or Role Based Certification in Windows Desktop or Microsoft 365 would be an asset
Benefits
- Competitive salary
- Health insurance
- Professional development opportunities
- Flexible work arrangements
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