Hybrid Solutions Architect

at Messagepoint

• Job title: Solutions Architect
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, Docker, Python, SOAP, SQL, Go
• Location requirements: Hybrid, Toronto, Canada

About the role

• Solutions Architect designing and implementing complex customer communication management solutions for clients at Messagepoint. Collaborating with IT, Sales, and support teams for successful delivery.

Responsibilities

• Work closely with clients’ IT and Business teams to design, develop, and implement CCM solutions, including document design, composition, and delivery workflows.
• Conduct needs analyses and technical assessments to develop and document solution requirements and specifications.
• Lead requirements analysis and solution architecture design sessions with clients, project teams, and stakeholders.
• Assess business impacts of technical choices, prepare alternatives, and present recommendations to clients.
• Collaborate with Sales and Customer Success teams to ensure smooth hand-offs between pre-sales, delivery, and steady-state support.
• Partner with Project Managers to ensure successful project execution.
• Provide technical leadership and guidance to delivery teams, resolving complex technical issues when needed.
• Collaborate with Professional Services on effort/cost estimates and validate requirements.
• Produce key documentation including: Document of Understanding, High-Level and Detailed Solution Designs, Architecture, design, and configuration documentation.
• Define executable deliverables and installation requirements.
• Ensure solutions are packaged, deployed, and meet operational and security standards.
• Approve design deviations and ensure adherence to specifications.
• Provide documentation for operations and knowledge transfer.
• Develop, implement, and evolve best practices for solution architecture.
• Identify product limitations or required enhancements, and document in Confluence / track in Jira.

Requirements

• 7+ years designing and implementing complex CCM solutions.
• Proven experience as a Solutions Architect (or similar role) with strong analytical, problem-solving, and communication skills.
• Technical team leadership experience.
• Experience with designing and implementing document design, composition, and delivery workflows across digital and print channels.
• Strong business analysis skills and advanced understanding of analysis techniques and processes.
• Proven record of delivering under pressure with excellent client-facing skills.
• Highly organized, detail-oriented, and able to prioritize effectively.
• Excellent written and verbal communication skills.
• Knowledge of Messagepoint and/or Sefas CCM platform is a must.
• Knowledge of CCM platforms such as OpenText Exstream, Quadient Inspire or other is a plus.
• Strong understanding of supporting technologies: coding languages, cloud infrastructure, web technologies, integration protocols, APIs, databases, and 3rd-party plugins.
• Demonstrated programming experience in Python (required); Go (advantageous).
• 5+ years working with container technologies (e.g., Docker).
• Proficiency with service integrations (REST, SOAP, message brokers, file transfer).
• Experience with workflow automation and scripting.
• Strong SQL experience.
• CI/CD pipeline experience.
• Knowledge of system security best practices.
• Test-driven development approach.
• Ability to read and write multiple data file formats (CSV, XML, JSON, fixed length).
• 5+ years of experience supporting projects for Financial Services, Insurance, and/or Healthcare.
• Background in Customer Communication Management, Customer Experience, or Digital/Mobile software solutions.

Benefits

• None specified