ServiceNow CMDB Analyst managing CMDB operations within ServiceNow at Data-Core Systems. Ensuring data accuracy and compliance while collaborating with IT teams in consulting projects.
Responsibilities
Own and manage day-to-day CMDB operations within ServiceNow
Ensure configuration data is reliable and trusted
Ensure asset and configuration data is accurate and complete
Apply data quality rules and certification activities
Partner with the ServiceNow team to optimize discovery tools and automation
Generate health dashboards, reports, and metrics
Provide CMDB insights for impact analysis
Requirements
3-5 years experience in ServiceNow CMDB
Strong understanding of IT Asset Management principles
Strong experience with ServiceNow CMDB data model, discovery, and integrations
Knowledge of ITAM and ITIL processes
Excellent analytical skills
Strong communication and collaboration skills
Proactive mindset focused on data integrity
Ability to collaborate across IT and ITSM teams
Additional beneficial skills: ServiceNow CIS-Discovery or CIS-CMDB certification, MS Office, MS SharePoint, ServiceNow Reporting and Dashboards, Microsoft Office Suite, Microsoft Teams
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