Head of Field Engineering at Oumi managing customer - facing technical function. Leading strategy, execution, and partnership with sales for successful AI adoption.
About the role
- Service Engineer providing technical support in analytical labs for Agilent Technologies. Installing and optimizing spectroscopic equipment while ensuring customer satisfaction in Frankfurt area.
Responsibilities
- Provide technical support to our customers and colleagues in the pharmaceutical, energy, research and development, environmental and biomedical sectors
- Work on-site in a variety of laboratories across the Greater Frankfurt area and support customers with product solutions in the field of atomic spectroscopy
- Perform installation and optimization of hardware, software and network products
- Carry out maintenance and repairs, diagnose and resolve product performance issues, and provide end-to-end solutions
- Implement fully coordinated solutions that may include peripherals, communication systems, operating systems and application software
- Ensure customer satisfaction by training users on preventive maintenance, configuration and optimal use of the high-end features of Agilent systems and software
- Provide bespoke advice in collaboration with the sales team to ensure customer success
Requirements
- Completed vocational training or a degree in natural or engineering sciences, e.g., (analytical) chemistry, biochemistry, biotechnology or medical engineering, or electrical engineering
- Good knowledge/experience with analytical techniques and method development in atomic spectroscopy (AAS, ICP-OES, ICP–MS) in a similar role or as an end user
- Experience working with software for instrument data analysis and strong problem-solving skills, particularly in troubleshooting, application support and/or general instrument maintenance
- Interest in continuous professional development to expand your skills
- Excellent German and English language skills, spoken and written
- Attention to detail and processes and adherence to Agilent quality standards
- Good handling of customer expectations to balance customer requirements with business needs
- Ideally residing in the Greater Frankfurt area or willing to relocate there
Benefits
- Agilent Result Bonus
- Stock Purchase Plan
- Life insurance
- Retirement provision
- Health insurance
- Employee assistance program
- Paid vacation
- Company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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