Healthcare Facilities and Energy Manager overseeing energy consumption and Central Energy Plant operations. Relocation assistance available for multiple U.S. locations: Midland, Springfield, Potsdam, and Portland.
About the role
- Service Delivery Manager responsible for managing service delivery and ensuring customer satisfaction in a global SaaS company. Collaborating with teams to drive excellence and operational success.
Responsibilities
- Manage service delivery from implementation to ongoing operations
- Ensure all SLAs are met and issues are tracked through to resolution
- Lead scoping and monthly meetings
- Drive ITSM process implementation
- Plan maintenance tasks with clients and cloud engineers
- Monitor service performance, coordinate upgrades or configurations
- Prepare performance and disruption reports
- Oversee communication and customer relationship management for SaaS deployments
Requirements
- Around 10 years of experience
- At least 3 years in customer relations or negotiation
- Experience in a SaaS environment preferred
- Project management or consulting experience
- Fluent in French and English, both spoken and written
- Proactive, organized, and detail-oriented
- Excellent people skills
- Service-driven and passionate about customer success
Benefits
- Competitive Pay with a great base salary and bonus
- Premium pension plan to secure your future
- 20 vacation days to relax and spend time with your loved ones
- Travel allowance to support your commute
- Trainings to ensure smooth onboarding experience
- Supportive, collaborative team culture with opportunity to work remotely
- Work with an international, diverse group of colleagues
- Your input is valued, regardless of role or tenure
- Opportunities to grow in a fast-moving, low-bureaucracy company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Healthcare Facilities and Energy Manager responsible for reviewing energy consumption and overseeing Central Energy Plant operations for multiple healthcare facilities. Relocation assistance available for selected locations in the US.
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