Commercial Manager overseeing negotiations and contract terms across Environmental Services projects. Collaborating with teams to mitigate risks and deliver client satisfaction in North America.
About the role
- Service Delivery Manager at Thales managing several support and maintenance contracts related to Government Solutions and ensuring customer satisfaction with SLAs.
Responsibilities
- Manage several support and maintenance contracts related to Government Solutions.
- Ensure customer satisfaction, respect of contractual commitments and fulfillment of Service Level Agreements (SLA).
- Be the customer interface for Support and Maintenance (S&M) contract.
- Manage the customer account by providing reporting on the activity.
- Responsible for financial follow-up and customer satisfaction.
- Manage third-party contracts, communication and performance monitoring.
- Manage incidents follow-up in respect with the SLA.
- Coordinate and follow actions of 3rd parties or different levels of support.
- Follow and administrate tests and installation of changes with technical teams at customer sites.
- Provide internal reporting of account activities and manage the contract with Thales tools.
Requirements
- 10 years of work experience with IT, customer relationship management, knowledge of service management, ITIL practices.
- Preferred experience in application servers, operating systems and databases.
- Engineering degree in the computing or IT fields.
- Excellent communication skills in English and Spanish.
- Customer orientation.
- Administrative project management.
- Proven experience in (external) customer relationship management.
- Availability to travel frequently with short notice.
- Experience as Service Delivery Management (SDM) or Project Management (PM).
Benefits
- Flexible working hours.
- Intensive working days on Fridays and during August.
- Remote-friendly – 2 days a week working from home.
- Restaurant allowance and social benefits (health insurance, kindergarten).
- Free coffee on-site!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Commercial Manager in Environmental Services for Stantec overseeing negotiations and project delivery, mitigating financial risks through collaboration and excellence in contract management.
Manager leading eDiscovery project execution and team supervision in Kroll’s India - based delivery team. Responsibilities include workload management, stakeholder communication, and workflow optimization.
Advertising Systems and Automation Manager at Hearst Magazines designing and managing operational infrastructures. Collaborating with multiple departments to optimize digital advertising workflows and ensure efficiency.
Responsible for administrative operations and quality assurance in a biogas collective specializing in CO₂. Collaborating with teams to streamline internal processes and ensure quality compliance.
Appraisal Department Manager at Heritage Bank responsible for real estate valuation compliance and oversight. Leading appraisal teams to ensure risk management and regulatory compliance in Washington state.
Senior Manager for Camp Oasis responsible for supporting camp activities for pediatric IBD patients. Collaborating with stakeholders to provide a supportive community and manage multiple camp logistics.
Assisting in store operations and customer service while developing Store Associates at Dollar Tree. Aiming for positive customer experiences and effective store management processes.
Manager of Client & Product Solutions driving AI transformation for complex institutions. Collaborating with engineers and shaping R&D for Avantos AI.
Manager Expertise Comptable managing clients’ financial reporting and team supervision. Leading international business services at Primexis for large companies and organizations.