Service Delivery Manager leading a technical service team focused on maximizing client experience in Spain. Collaborating with sales and managing service delivery effectively.
Responsibilities
Lead the team and establish a structured approach to self & employee development
Accompany Service Engineers to joint customer visits to gain development area insights
Ensure maximum revenue generation partnering with sales teams
Manage costs and resources effectively to drive profitable growth
Cross-functional visits to top customers in assigned district
Deliver against customer expectations for onsite delivery with priority towards contractual and warranty customers.
Requirements
University Degree, ideally in a Life Science field (Chemistry, Biochemistry, Pharma, Biotechnology, Biology, …)
Significant people management experience
Knowledge of laboratory environments and workflows
Experience managing a client service/support team and familiar with ISO Quality environment would be preferable.
Full proficiency in Spanish and fluency in English.
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