Senior Technical Product Manager focusing on SDN architecture and scalable solutions. Leading cross - functional efforts and ensuring deployment of practical, consumable solutions.
About the role
- Senior Product Manager overseeing AI and compliance systems to ensure user safety at Care.com. Driving initiatives in Trust & Safety within a mission-driven environment.
Responsibilities
- Lead the Trust & Safety product roadmap, from problem discovery through execution, measurement, and iteration.
- Design and launch AI-driven systems for content safety, behavior monitoring, and proactive risk detection.
- Partner with Data Science to train and deploy ML and generative AI models that enhance fraud, abuse, and background check capabilities.
- Develop frameworks for AI safety, explainability, and compliance, ensuring all models and decisions align with ethical and regulatory standards.
- Collaborate cross-functionally with Policy, Legal, Customer Care, and Engineering to align product strategy with operational and compliance goals.
- Define and track Trust & Safety OKRs, balancing platform integrity, user trust, and business growth.
- Use experimentation, data analysis, and insights to drive continuous improvement in detection systems and response efficiency.
- Advocate for a user-centered safety culture across the organization — ensuring care, empathy, and fairness guide every decision.
Requirements
- 4-6 years of product management experience, with at least 3+ years in AI, ML, or data-centric product development.
- Experience building or scaling Trust & Safety, content moderation, or risk mitigation systems.
- Proven ability to lead technical product work — partnering with engineers and data scientists on model design, APIs, and backend systems.
- Deep understanding of AI/ML technologies, including model development, prompt engineering, evaluation, and safety controls.
- Strong analytical skills; able to interpret data, identify trends, and drive data-informed decisions.
- Excellent collaboration and stakeholder management — comfortable working across Legal, Policy, and Operations.
- Strategic thinker who thrives in ambiguity, able to balance innovation speed with responsible AI principles.
- Degree in Computer Science, Engineering, Data Science, or related quantitative field (preferred).
Benefits
- Competitive compensation, equity, and comprehensive benefits.
- Health insurance coverage
- Life and disability insurance
- Generous 401K employer matching program
- Paid holidays
- Paid time off (PTO)
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