Senior Systems Analyst at Raízen responsible for troubleshooting system integrations and managing vendors. Drive technical solutions and ensure compliance with internal processes.
Responsibilities
Perform troubleshooting across all involved integrations
Manage vendors to ensure delivery of KPIs and high-quality service
Monitor and prioritize support tickets
Map business pain points related to applications and design actions to mitigate issues
Bridge the technical team and business stakeholders
Ensure compliance with internal processes such as handovers, change management, ITIL processes, SOX, problem management, and area KPIs.
Requirements
Bachelor’s degree in Computer Science, Software Engineering, Systems Analysis and Development, or a related field
Negotiation skills, strong relationship-building, organization, and decision-making abilities
Technical knowledge and systems thinking to analyze system architectures and their integrations
Availability to work onsite three times per week at the CAR in Piracicaba, SP
Functional knowledge of SAP SD, billing processes, and SAP BTP is not required but would be a plus
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