Hybrid Senior Strategic Account Manager – Pharmacy Benefit Management

at Elevance Health

• Job title: Senior Strategic Account Manager – Pharmacy Benefit Management
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Indianapolis, United States

About the role

• Senior Account Manager managing pharmacy benefit accounts for Elevance Health. Ensuring effective account management and high levels of customer satisfaction through strategic planning and relationship management.

Responsibilities

• Provides strategic planning and account management for large accounts
• Directs and manages the administration of contractual requirements and obligations
• Manages the new and renewal implementation process for accounts
• Interfaces with operations to ensure smooth delivery of services
• Maintains ongoing account relationships at multiple levels throughout the customer's organization
• Makes recommendations for improvements to meet customers’ expectations
• Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction
• Provides both on-site and off-site account management, including interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues
• Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client
• Coordinates open enrollment meetings, renewal process and training sessions
• Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements
• Provides guidance or expertise to less experienced account service managers
• Makes routine account visits to attend client meetings as necessary

Requirements

• Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship
• A sales license may be required
• Experience working in the managed care/healthcare insurance industry most notably in pharmacy benefits; PBM experience strongly preferred
• Exceptional strategic thinking, decision-making, problem-solving skills, and adaptability are highly preferred
• Proven ability in collaborating with cross-functional teams and coordinating efforts towards common goals are strongly preferred
• Experience interacting confidently with senior management and executive level stakeholders
• Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties strongly preferred
• Proficient with Microsoft Office products, MS Teams, CRM tools and Salesforce highly preferred

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs
• Medical, dental, vision benefits
• Short and long term disability benefits
• 401(k) + match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources