Senior Staff Software Engineer defining the technical vision of Zendesk's IT Service Management platform. Leading high-quality software development and architecting solutions across teams.
Responsibilities
Lead the system design, development, testing, and deployment of software solutions
Architect reliable, secure, and scalable solutions for enterprise customers
Make high-impact technical decisions and communicate effectively
Contribute to the evolution of Zendesk’s architecture
Collaborate with Product Managers, Designers, and Engineering Leaders
Requirements
10+ years of experience in backend or full-stack software engineering
8+ years of experience working with Ruby on Rails and relational databases such as MySQL/Aurora
Strong backend expertise in Ruby on Rails
Strong expertise in JavaScript and TypeScript
Experience with testing libraries such as Cypress, Jest, and React Testing Library
Deep experience working with GraphQL and REST APIs
Proven ability to architect, design, and deliver large-scale software solutions
Strong experience with version control tools and CI/CD pipelines
Experience leading and mentoring teams of engineers
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