Staff Software Engineer on Developer Productivity team at Gusto, enhancing Rails applications and tools for engineers. Collaborate with teams and improve productivity with automation and AI - assisted tooling.
About the role
- Sr. Software Development Engineer joining Professional Services team to develop customer integration solutions in cloud contact center software.
Responsibilities
- Gather and document customer business requirements.
- Analyze integration feasibility and design solutions leveraging APIs.
- Develop and implement web applications, services, and system integrations.
- Communicate technical solutions clearly to both technical and non-technical stakeholders.
- Document solution requirements and features in a Statement of Work for customer review and acceptance.
- Estimate project timelines, level of effort, and delivery schedules accurately.
- Manage multiple concurrent projects and tasks effectively.
Requirements
- 5+ years of experience in application or integration software development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya.
- 3+ years of experience developing web-based applications (HTML5, JavaScript) with frameworks and libraries such as jQuery, Backbone.js, Bootstrap, RequireJS, Ext JS, or Marionette.
- 1+ years of experience with web application hosting services such as Heroku, OpenShift, or self-hosted Node.js services.
- Experience integrating with CRMs, Marketing Automation, or Lead Management systems (Salesforce, MS Dynamics, NetSuite, Oracle Service Cloud, Zendesk, Velocify, etc.).
- BA/BS degree or equivalent work experience required
Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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