Senior IT Service Analyst managing complex ITSM processes for Forcepoint, simplifying security for global businesses. Engaging in governance, compliance, and continual service improvement initiatives.
About the role
- Senior Analyst driving analytical services focusing on sugar markets. Engaging with global customers and utilizing data to enhance trading and risk management strategies.
Responsibilities
- Identifying mechanisms and methods to support and further develop our industry-leading sugar analytics.
- Harness existing data sets, identify new data sets for collection and analysis and conduct rigorous reviews of the quality of that information.
- Demonstrate a dynamic approach to learning and a passion for the industry.
- Create compelling content that helps our core readership make better-informed trading, risk management and investment decisions.
- Deliver succinct, high-quality written content.
- Engage with customers and potential customers, demonstrating expertise and acting as ambassador for S&P Global’s pursuit of analytical excellence.
Requirements
- Experience in agriculture markets (7+ years), with a particular focus on sugar.
- Fluency in English and Spanish
- Excellent written and verbal communication skills, including concise written style; and presentation skills.
- Willingness and ability to anticipate and respond to customer needs and market changes.
- Ability to provide insightful analysis to the market in compelling and straightforward content.
- Strong customer mind set with demonstrated ability to engage directly and honestly with customers and deliver positive experience by creating a partnership mentality.
- Proficient in identifying, gathering, and analyzing information to solve problems effectively.
- Ability to recognize trends and provide recommendations and develop logical conclusions.
- Knowledge of mathematical, statistical and modelling concepts and research methods would be beneficial.
- Strong Excel skills.
- Experience with power modelling tools.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Job title
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