Senior QA Técnico validating complex solutions for Stefanini focused on real - time data flows and APIs. Collaborating in Scrum methodology ensuring quality across teams in a hybrid work environment.
About the role
- Quality Assurance Associate providing administrative support and conducting audits for a national property company. Seeking detail-oriented applicants with lettings industry experience.
Responsibilities
- Provide administrative support to the Quality Assurance Manager and Head of Quality and Customer Care.
- Assist the Quality Assurance Manager in identifying and managing risks across the Group.
- Act as the first point of contact for the team in the Quality Assurance Manager’s absence, offering guidance, training, and support as required.
- Support the organisation and coordination of daily and weekly team tasks.
- Conduct weekly audits to ensure branches meet legal and industry requirements, including gas and electrical safety compliance.
- Complete regular monitoring of company protocol adherence, including Tenancy Deposit Audits, EPC compliance, and other audits as required.
- Provide daily legislative guidance to branches via the Quality Assurance helpline.
- Maintain and update memberships for The Property Ombudsman, Rent Smart Wales, and Propertymark, including adding/removing members and conducting bi-monthly audits.
- Keep Quality Assurance documents on the intranet current and accurate.
- Stay up to date with legislative changes and ensure relevant teams are informed.
- Maintain a thorough working knowledge of LRG’s systems, procedures, and business variations.
- Keep abreast of industry legislation and regulatory updates.
Requirements
- Extensive background in the lettings industry.
- Propertymark Level 3 qualification (or currently working towards it).
- Excellent attention to detail and clear, professional communication skills.
- Strong reporting skills, with the ability to extract and present meaningful data in Excel.
- Solid administrative experience and a structured approach to work.
- Confident problem-solver, capable of handling general legal enquiries from branch staff.
- Collaborative team player.
- Proficient in Microsoft Office applications
Benefits
- Competitive base salary
- Quarterly and yearly awards
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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