Project Manager responsible for delivering a portfolio of complex technical projects. Collaborating with teams and stakeholders to ensure adherence to project standards and requirements.
About the role
- Project Manager managing international projects with a focus on customer experience at Sabio Group. Seeking candidates with strong project management and customer service experience.
Responsibilities
- Responsible for management of project planning on an international level, resourcing, supplier and subcontractor management, progress reporting, people management, quality, issue resolution and the continuing maintenance of good customer relations.
- Responsible for Stakeholder Management, ensuring that progress is made by all parties with excellent communication skills should escalations be required to meet customer needs.
- Be fully competent within the field of project management. The role-holder will perform this role independently, with minimal supervision – which in turn provides a high degree of flexibility and delegated authority.
- Production of appropriate documentation.
- Manage escalations within the customer’s organisation, should customer resources not meet agreed pre-requisites and deliverables.
Requirements
- Experience of working within the customer services industry
- Proven project management experience within a consultancy, systems integrator or customer service transformation environment
- Proven experience working with Agile project management methodologies (Scrum) and tools (Jira)
- Experience of collaboration tools for the joint delivery of projects
- Experience of workshop facilitation including internal and external resources
- Experience of virtual project team management (e.g. matrix management across technical teams)
- Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail.
- Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
- Ability to act under own initiative to ensure projects stay on-track
- Ability to manage a set of independent projects to take account of dependencies and sequences. This is often in the form of an identifiable “Programme”
Benefits
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private healthcare
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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