Hybrid Senior Project Manager, Behavioral Health

at ComPsych

• Job title: Senior Project Manager, Behavioral Health
• Job type: Full Time
• Experience level: Senior
• Salary: $70,000 - $90,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Chicago, United States

About the role

• Lead Behavioral Health project delivery and Customer Success operations at ComPsych. Manage teams, systems, and cross-functional initiatives to ensure customer impact and revenue.

Responsibilities

• Provide oversight for initiatives requiring project management impacting the Behavioral Health Product and Customer Success team
• Develop relationships and ensure excellent service delivery to all customers
• Work on complex projects that impact revenue
• Participate as a member of the leadership team and act as a mentor to colleagues
• Provide expert knowledge in project management while leading a team of administrative staff
• Delegate tasks, coach, and guide the team to maintain efficiency and quality standards
• Prioritize and complete projects identified by Behavioral Health leadership with focus on customer impact and revenue
• Support and provide input around initiatives to drive efficiency and effectiveness within Behavioral Health or ComPsych
• Create, maintain, and manage all content within Behavioral Health systems as central repository for policies, procedures, and educational resources
• Lead and coordinate health fair season initiatives including logistics, materials, giveaways, and representation requests
• Oversee and maintain ownership of the company’s online platform tool
• Maintain the Customer Success department calendar, curriculum, and meeting operations
• Manage activation of customer access delivery modalities (chat, online scheduling, waitlist scheduler, other systems)
• Serve as owner, complier, and auditor for critical tracking tools including retention lists, upsell tracking, termination tracking, and account health records
• Act as liaison to resolve system-related issues (inaccurate plan design, missing employee counts, mismatched records between systems)
• Build and maintain cross-departmental relationships to drive key projects with minimal leadership support
• Establish credibility with business leaders and act as subject matter expert on Behavioral Health product
• Set expectations for project delivery, drive to 100% of deliverable dates met, and develop clear project plans
• Mentor other project managers and support resources
• Perform other duties as assigned

Requirements

• Bachelor’s degree required
• 1-2 years of project management experience required
• 1-2 years of supervisory experience preferred
• Must have strong critical thinking skills, and attention to detail
• Strong experience managing complex projects with multiple stakeholders
• Must be able to communicate effectively both verbally and in writing to a diverse group of people
• High level of organizational aptitude and attention to detail
• Strong skills in Microsoft Office Suite required
• Self-starter with ability to multi-task and work autonomously

Benefits

• Full benefits package
• Paid Time Off (PTO)
• medical
• dental
• vision
• 401(k) with match
• robust EAP
• wellness program
• and much more