Senior Programme Manager overseeing customer commitments and cross-functional coordination for TradingHub. Based in London at a leading financial markets analytics platform.
Responsibilities
Maintain full visibility of our new customer pipeline and delivery commitments, supporting the Chief Customer Officer with actionable reporting
Coordinate Relationship Management priorities across Legal, Engineering and Professional Services, ensuring alignment and clear understanding of dependencies
Ensure resources are aligned for upcoming customer demos and major initiatives
Represent Relationship Management interests during 'big picture' customer initiatives, tracking deliverables on a 2–12 week horizon
Attend engineering townhalls and cross-functional meetings, pushing through requirements, providing updates, escalating risks and driving timely resolution of issues
Collaborates with various teams to ensure deadlines and quality requirements are met
Requirements
Established Project Management expertise in product or customer linked teams
Demonstrable experience successfully delivering projects of varying scale according to outlined scope and timelines
Familiarity with Project Management software tools, methodologies and best practices
Excellent analytical and problem-solving skills
Results-driven and willing to constantly assess ways in which processes can be improved
Strong interpersonal skills with noted experience dealing with senior stakeholders
Time management and delegation skills with an ability to cope under pressure and prioritise work effectively
Knowledge of software delivery is advantageous
Benefits
Annual discretionary performance bonus
Hybrid working policy
Office lunches twice a week
Aviva private medical insurance + Unum dental cover
Extended parental leave (up to 6 months of fully paid maternity leave)
25 days annual leave + bank holidays
Enhanced company pension plan
Salary sacrifice scheme
5 days study leave towards professional qualifications
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