Hybrid Senior Operations Program Manager

at Symbotic

• Job title: Senior Operations Program Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $149,000 - $204,600 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, United States

About the role

• Senior Operations Program Manager at Symbotic driving operational excellence within Industrial Controls. Leading program execution and cross-functional coordination with engineering teams.

Responsibilities

• Define and implement operational rhythm, processes, and planning frameworks for sustaining engineering teams.
• Own end-to-end program and project management for feature development, continuous improvement projects, and system enhancements across legacy product lines.
• Manage backlog prioritization, roadmap planning, and cross-functional dependencies across Industrial Controls.
• Establish transparency mechanisms (dashboards, reporting, status updates) that provide visibility into team health, progress, and risks.
• Establish triage and resourcing processes for urgent corrective response efforts addressing deployed system failures or product defects.
• Lead development and rollout of engineering document standards to support consistency, quality, and scalability across product lines.
• Track incident trends and drive continuous improvement initiatives based on data-driven insights.
• Design and implement formal handoff processes to transition proof-of-concept systems to sustained engineering ownership.
• Serve as the operational bridge across sustaining engineering and innovation teams within Industrial Controls.
• Communicate program status, risks, and wins to senior leadership with clarity and data-driven insights.

Requirements

• Minimum of 10 years of experience in operations, program management, or project engineering within technology or industrial environments.
• Proven track record of designing and implementing operational processes, workflows, and frameworks from the ground up.
• Strong project and program management skills with the ability to manage multiple complex workstreams simultaneously.
• Exceptional stakeholder management and influence skills; ability to drive alignment across technical and non-technical teams.
• Data-driven approach to decision-making with strong analytical and problem-solving capabilities.
• Experience managing backlogs, feature prioritization, and roadmap planning.
• Excellent written and verbal communication skills; ability to distill complexity into clear, actionable insights.
• Comfortable operating in ambiguous, fast-paced environments with shifting priorities.
• Individual contributor mindset with ability to influence and drive outcomes without direct authority.

Benefits

• Medical
• Dental
• Vision
• Disability
• 401K
• PTO