Senior Product Manager leading member-facing product experience at Pocketpills. Ensuring simple, supportive, and trustworthy interactions while enhancing treatment journeys for members.
Responsibilities
Own Treatment Journeys
Design and optimize flows that guide members seamlessly from signup to successful treatment initiation across current offerings
Continuously monitor journey performance and identify opportunities to improve conversion, adherence, and satisfaction
Build scalable frameworks for onboarding and activation that can be extended to support a growing pipeline of treatments
Partner with clinical and operational teams to ensure new journeys are safe, compliant, and easy to adopt
Reduce friction and drop-offs by making medical, operational, and regulatory requirements transparent and user-friendly
Improve how members manage their treatments, handle renewals, and interact with care teams
Define and own KPIs around acquisition, activation, adherence, and retention
Use experimentation (A/B testing, funnel analysis) and user insights to guide roadmap decisions
Partner with Engineering and Design to deliver thoughtful, member-first product experiences
Advocate for members’ needs in all product planning and decision-making
Requirements
6+ years of product management experience in consumer-facing products, ideally healthcare or other regulated industries
Demonstrated success improving onboarding, activation, or consumer journey experiences
Strong analytical and data-driven decision-making skills; expertise with A/B testing and funnel optimization
Skilled communicator who can influence and collaborate with cross-functional teams
Proven ability to define product vision, strategy, and roadmap while driving execution
Comfortable working with complexity, regulation, and ambiguity in fast-growing environments
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