Hybrid Senior Product Manager – Fraud Detection

at Vonage

• Job title: Senior Product Manager – Fraud Detection
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Wroc aw, Poland

About the role

• Product Manager leading fraud detection and customer vetting initiatives for Vonage's communication APIs. Collaborating with cross-functional teams to enhance security and compliance capabilities.

Responsibilities

• Define and execute the fraud protection roadmap for both customer facing and internal anti-fraud systems.
• Own and maintain the product roadmap in collaboration with other Product Managers delivering solutions to protect against Voice robocalling, messaging compliance, customer risk profiling and vetting.
• Research and analyse new threats and propose countermeasures to identify and mitigate emerging fraud tactics, techniques and procedures.
• Manage and maintain a product backlog and create user stories and product requirements for fraud engineering teams

Requirements

• Previous experience of agile development methodologies and product management frameworks
• Strong knowledge in data protection and compliance, security-oriented cloud services, fraud vector analytics, and threat detection and prevention
• Proven experience working as a business subject matter expert or in a technical capacity within fraud management or security
• Minimum 3 years experience of managing products in highly regulated industries
• Experience in telco, cloud or finance industries preferred
• Computer Science degree or similar technical qualification in engineering, finance, business administration or related field
• Prior experience in telecoms or finance fraud management
• Strong understanding of telecoms and web protocols (SIP, SMPP, HTTP, REST APIs)
• Professional certifications in fraud management, security or compliance
• Experience with Agile methodologies & tools (e.g. Scrum, Kanban)
• Experience using Jira, Confluence and project management tools
• Familiarity working with data in formats such as CSV, XML, JSON, etc.

Benefits

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave