Client Success Partner for Core Accounts in a fast - paced environment ensuring client retention and satisfaction through engagement strategies. Working with internal teams to enhance client experience.
About the role
- Senior Partner Development Manager leading partner onboarding and strategic partnerships at Moneris, the Canadian fintech. Driving revenue growth through partner acquisition and integration.
Responsibilities
- Support business development, onboarding processes, and manage selected third-party channel relationships to drive revenue growth
- Lead complex partnership negotiations and onboarding initiatives; ensure smooth integration of partners into Moneris
- Collaborate with Director of Partner Development to shape strategic approaches and provide guidance to Partner Development Managers
- Own new partnership opportunities using market insights and company strategy to identify, engage, and onboard partners
- Monitor and report on key performance indicators and portfolio profitability to leadership
- Serve as central advocate for partners and customers; work closely with Product, Technology, Marketing, Sales, Finance, Legal, and Pricing teams
- Lead onboarding process as business lead and subject matter expert for new channel partnerships
- Conduct partner visits for requirements gathering, solution feasibility, product demonstrations, and roadmap discussions
- Contribute to launch and ongoing enhancement of TPA/Reseller platform
- Improve KYC and onboarding processes across all partner types; ensure compliance and efficiency
- Seek and pursue strategic partnership opportunities through market analysis, business case development, and direct engagement
Requirements
- Bachelor's Degree in Business, or Commerce, or Marketing or a related field of study
- Minimum 7 years FinTech industry experience
- Minimum 3+ years of experience in a demanding fast paced complex organization
- Proven track record in providing excellent customer service and complex contract negotiation and willing to proactively make decisions within sphere of responsibility
- Previous experience in the payment industry is an asset
Benefits
- Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA)
- Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan
- Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace
- Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives
- Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs
- Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts
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