Analista de Suporte / Sustentação at CI&T focusing on system efficiency and incident resolution for the insurance market.
About the role
- Salesforce Support Analyst managing complex Salesforce and MuleSoft issues. Collaborating with internal users to maintain optimal system performance and integrations.
Responsibilities
- Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
- Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
- Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
- Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
- Partner with business users and development teams; translate technical concepts; participate in release management and testing
- Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training
Requirements
- 5-8 years in Salesforce administration and support with MuleSoft integration experience
- Strong Salesforce administration proficiency (security model, data management, customization)
- Working knowledge of MuleSoft Anypoint Platform and API management
- Experience with SOQL, Data Loader, REST/SOAP APIs
- Basic understanding of Apex and Visualforce for troubleshooting
- Familiarity with version control and change management
Benefits
- Equal Opportunity Employer
- Drug-free workplace
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technical Support Engineer assisting clients with inquiries and troubleshooting for Supermicro products. Liaising between sales and product management to drive customer satisfaction.
Technical Support Engineer I providing remote technical support to Vision RT customers. Involved in troubleshooting and managing technical issues across various platforms.
Technical Support Engineer for radiology networks in DACH region. Responsible for troubleshooting technical issues and ensuring system stability.
Senior Technical Support Engineer leading escalation engineering across healthcare platforms in the DACH region. Diagnosing failures and optimizing performance for integrations and workflows.
Technical Support Engineer helping establish a high - performing support capability at Hawk, focusing on issues resolution and customer support. Collaborating with engineering and customer - facing teams for operational efficiency.
2nd Line Support Engineer at Wanstor resolving complex IT issues and supporting Microsoft 365 environments. Join a dynamic team focused on quality and customer satisfaction.
Customer Support Engineer delighting users while adopting Gearset software and providing world - class technical support. Responsible for consultative support and user engagement to enhance customer satisfaction.
Customer Support Engineer providing technical support and training for Gearset users in a dynamic environment. Emphasizing a consultative approach to foster exceptional customer engagement and success.
Analyst supporting IVR and Contact Center routing strategy. Engaging in data analysis and system improvements for a major insurance company.