Content & Growth Analyst Intern working on scaling marketing outreach for AI products. Involved in performance analysis, campaign execution, and content creation in a hybrid work environment.
About the role
- Senior Manager leading a team to mature structured content management practices at Capital One. Focusing on customer servicing intent through innovative content strategies.
Responsibilities
- Lead, coach, and mentor a team of ~5-6 content specialists
- Define and champion the long-term vision, strategy, and roadmap for structured content management
- Oversee the development, documentation, and implementation of structured content models, taxonomies, metadata schema, and governance frameworks
- Partner closely with Capital One’s Product and Tech teams
- Serve as a key advocate for structured content, effectively communicating its value and impact
- Establish key performance indicators (KPIs) and metrics to monitor the health, efficiency, and business impact of the structured content ecosystem.
Requirements
- High School Diploma, GED, or equivalent certification
- At least 5 years of experience in content strategy, technical writing, or information architecture
- At least 4 years of People Leadership experience
- Preferred: Bachelor’s degree in Communications, Technical Writing, Information Architecture, or Library Science
- At least 3 years of experience in designing and governing a structured content ecosystem using DITA, XML, or similar component-based content methodologies
- At least 3 years of experience managing and leading a team of content professionals, including performance management and career development.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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