Hybrid Senior Manager, Store Transformation Strategy

at TD

• Job title: Senior Manager, Store Transformation Strategy
• Job type: Full Time
• Experience level: Senior
• Salary: $110,760 - $178,880 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Mount Laurel, United States

About the role

• Store Transformation Strategy Manager responsible for shaping next generation physical store experience at TD Bank. Leading transformational programs and influencing enterprise decisions in retail operations.

Responsibilities

• As Store Transformation Strategy Manager, you’ll be responsible for shaping the next generation of our physical store experience, envisioning new models that elevate advice, empower specialists, and create more flexible, future-ready spaces.
• This role sets the strategic direction for how our stores evolve, ensuring we stay ahead of customer expectations and industry trends.
• It offers high visibility with senior leadership and significant influence on enterprise decisions.
• The Senior Manager, Store Strategy & Transformation leads the program management component of the groups process transformation.
• The job delivers complex intra-business and cross line of business projects, to gain consensus and buy-in to common approaches at an enterprise level.
• Develops change management strategy for the business line, by assessing impacts and ensuring effective management of change initiatives across the business.
• May identify and lead high impact process improvement opportunities, with measurable results and positive impact to Customer, Employee, capacity, service levels and/cost to serve.
• Supports vision and strategic leadership in developing, implementing and maintaining the Company's Business Excellence Model for all innovation and improvement project and program deliverables in Retail Store Operations.
• Influences all levels of management and works with business lines to advocate for adoption of changes identified.
• Develops program roadmap to enable delivery of iterative business enhancements and innovation program components.
• Develops strong relationships with technology partners and provides business relationship linkage between project sponsors and technology management, as appropriate.
• Oversees and provides direction and guidance to managers of component projects and team to ensure strong coordination of efforts amongst them.
• Develops program governance and required reporting, monitors and controls program management plans.
• Manages, monitors, and controls overall program performance and integration of component initiatives; makes necessary adjustments based on business priorities and issues.
• Keeps informed of changing organizational strategies and priorities to be able to adjust course of the transformation program accordingly.
• Consolidates and communicates project status to stakeholders, as per established governance model, and ensures awareness of significant changes to the program status in a timely manner.
• Maintains strong relationships and communication with Business Excellence, Productivity Analytics and Workforce Management team, and supporting partners.
• Identifies program risks and develops mitigation plans, monitors and controls project risks.
• Identifies stakeholders and develops adequate resource plan to support program; ensures resources are mobilized across the program.
• Tracks the contribution of each project to the overall business transformation (program) and ensures that all program issues are effectively resolved.
• Ensures project management and communications teams work together, assessing the effectiveness of ongoing communication of milestones.

Requirements

• Bachelor's degree or equivalent experience required in an analytical field such as Business, Engineering, Finance, Mathematics, Statistics
• 5-7 years related experience required in one or more of the following areas: Bank Operations, Retail Banking, Process Improvement, Project Management
• Ability to manage multiple complex priorities and competing agendas without express authority over delivery teams
• Excellent communication, strategic planning, organizational and interpersonal skills, at all levels in the organization, including working effectively with Executives and Senior Management
• Analytical aptitude with an emphasis on investigative, methodical critical questioning and logical thinking; a data-driven decision maker
• Demonstrates an outstanding track record for conceptualizing, leading, and successfully delivering large scale transformational programs
• Highly proficient in Microsoft Excel and PowerPoint
• Proficiency with Visio and MS Project
• Demonstrated leadership and project management skills
• Proven ability to see business processes through a Customer lens
• Strategic thinker
• Outstanding change management capability
• Results/outcome-oriented and committed to delivering results within aggressive timelines
• Must have the ability to work flexible hours, travel as needed and remain accessible 24/7 during project delivery phases
• Strategic Experience within Retail Design, Transformation or Network Planning (Preferred)
• Demonstrated understanding of Retail Sales practices (Preferred)
• Demonstrated understanding of Retail Store operations (Preferred)

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development and reward and recognition