Director overseeing the O’Neill Institute for National and Global Health Law at Georgetown University. Leading legal technical assistance and health policy litigation communications.
About the role
- Senior Manager / Director of Implementations overseeing end-to-end delivery of enterprise-level projects in a SaaS environment. Collaborating across teams to ensure successful customer onboarding.
Responsibilities
- Own the end-to-end delivery of enterprise-level implementation projects, ensuring on-time, within scope, and high-quality deployments.
- Develop and maintain detailed project plans, timelines, and risk mitigation strategies.
- Coordinate cross-functional teams, including technical, product, and customer success, to ensure smooth onboarding.
- Conduct regular status updates with clients and internal stakeholders to manage expectations and ensure alignment.
- Act as the primary point of contact for critical issues and escalations outside of UK business hours.
- Serve as an executive proxy for the VP of Professional Services, providing decision-making authority in urgent scenarios.
- Manage communication flow for high-priority clients and internal leadership during off-hours.
- Collaborate with Sales and Solution Consulting teams to scope enterprise deals, ensuring alignment on technical feasibility, resource requirements, and timelines.
- Identify integration needs and work closely with technical teams to design solutions that meet client requirements.
- Troubleshoot and resolve complex integration issues during implementation and onboarding phases.
- Act as a trusted advisor to clients for best practices on leveraging Reputation.com solutions within their enterprise architecture.
Requirements
- 2-6+ years leading a SaaS team (customer success or implementation)
- 10+ years of experience in Program or Project Management, with a focus on enterprise SaaS implementations
- Strong understanding of APIs, data integration, and enterprise system architecture (CRM, ERP, CX platforms)
- Ability to act as an executive proxy, make decisions under pressure, and handle escalations effectively
- Excellent verbal and written communication skills with experience in client-facing roles
- Strong analytical and troubleshooting skills to manage complex integration issues
- Ability to work flexible hours to cover UK/EMEA time zones and provide support during US off-hours when necessary
- Ability to travel to the customer when needed
- Proven experience with tools like Salesforce and Microsoft Excel.
- Highly organized, self-driven and eager to provide a superior customer service experience.
Benefits
- Flexible PTO for salary paid employees
- Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1
- 10 paid company holidays
- 4 company paid, “Recharge Days,” which are wellness days off for the entire company
- Health, dental and vision insurance
- 401k
- Paid Parental Leave for all eligible employees as of day 1 of employment
- Employer paid short and long term disability and life insurance
- Employee Assistance Program (EAP)
- Access to a wide variety of unique perks and apps: PerkSpot - Employee Discount Program
- Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options
- Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support
- Omada - Virtual prevention and physical therapy program
- Ladder -Life insurance to supplement outside of employer offering
- SoFi - Financial wellbeing platform and 1:1 advice
- Fetch - Pet insurance discount program
- Spring Health for Guardian - Virtual mental health support
- XP Health for Guardian (virtual eye-wear platform)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Director Key Global Account managing business development in North America's Taste category. Leading cross - functional collaboration and strategy execution for a key global account.
Director of Programmatic Advertising at A+E Global Media managing partnerships and programmatic strategy. Focused on revenue growth and execution of innovative monetization solutions across digital platforms.
Director of Clinical Simulation leading training innovation for surgeons at Johnson & Johnson Institutes. Overseeing laboratory operations and enhancing educational practices across a global network.
Director of Publisher Experience and Platform driving execution of platform initiatives at Mastercard. Collaborating across teams to define and scale a best - in - class publisher platform.
Corporate Solutions Director at Mastercard driving scalable services strategies across APEEMEA regions. Oversee execution of market strategies for Corporate Solutions business and customer engagement.
Director of Services at Mastercard focusing on scaling high - value Services business for Commercial customers in AP - Europe - EEMEA region. Responsible for driving growth through execution of the SME Services strategy.
Assistant Director of Member Services at University of Wisconsin - Madison. Leading recreation services, managing staffing, member sales, and oversight of services at recreation centers.
Technical Director leading ecology projects across Power and Mining sectors at SLR Consulting. Collaborating with teams and mentoring junior staff in a global sustainability consultancy environment.
Senior Director of Capture leading large, complex, mission - critical Federal programs for KBR. Shaping and executing winning capture strategies to drive long - term growth priorities.