Vice President of Distribution at FCCI Insurance Group overseeing development of distribution strategy. Collaborating with partners to drive market penetration and business growth from the Sarasota, FL office.
About the role
- Key member in Costco's cobrand credit card Product Management team leading cardmember experience, retention, and issue resolution initiatives with cross-functional teams. Role focuses on addressing cardmember pain points and driving process improvements.
Responsibilities
- Lead the Costco Cardmember Obsession Unit (COU), collaborating with the Client Experience team, Operations, and the partner to identify and resolve cardmember pain points and increase product satisfaction.
- Determine COU areas of focus, lead the monthly partner COU meeting, and drive sustained process improvements/pain point resolution.
- Act as the primary liaison with the partner for items related to cardmember experience/satisfaction.
- Own product team interactions with the Citi Operations, Fraud, and Client Experience teams to address Costco-related issues and areas of opportunity.
- Manage Costco portfolio letters and cardmember servicing communications in conjunction with Operations.
- Oversee Costco credit card rewards, including the identification and implementation of strategic capability, communication, and control enhancements.
- Collaborate with Marketing and Operations to implement and manage reactive retention to save profitable accounts, including program strategy and execution/profitability oversight.
- Lead Costco portfolio issue management, resolution, and control oversight, collaborating with the partner, product team, and cross-functional peers to identify and resolve issues in a timely manner.
- Lead cross-functional teams to drive strategic alignment and execute key portfolio priorities.
- Collaborate with and influence the partner.
- Drive innovation of new/improved ways to deliver value, enhance performance, service customers, and improve processes.
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citi, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
- 10+ years relevant experience
- Strategic agility with demonstrated history of providing thought leadership to teams/partners
- Strong critical thinking and problem-solving skills
- Ability to break-down barriers and challenge the status-quo
- Solid track record of resolving complex problems/issues
- Exceptional relationship/interpersonal skills
- Excellent communication/presentation and influencing skills
- Strong operator – ability to drive initiatives forward and ensure that teams deliver on commitments
- Customer-centric mindset with a focus on delivering value
- Ability to work well in a fast-paced, team-oriented environment
- Ability to prioritize effectively and handle multiple, diverse initiatives simultaneously
- High degree of accountability
- Strong process orientation and control-mindset
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Credit card industry experience preferred.
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Manage Special Assets team handling criticized and classified loans for Capital Bank. Oversee collections, loan restructuring, and compliance while maintaining relationships with business units.
Head of Data Infrastructure & Initiatives at State Street managing data governance and compliance initiatives for financial industries. Collaborating with stakeholders to ensure regulatory adherence and data quality standards.
Vice President of Product & Technology Delivery managing product strategy execution at Encova Insurance. Leading technology initiatives and partnerships to enhance core insurance platforms.
VP Global Strategic Accounts at PCI Pharma Services, driving strategic relationships and long - range opportunity shaping with biopharma companies. Leading executive engagement and shaping commercial strategy across client portfolios.
Vice President responsible for digital wealth business growth and revenue performance at Sun Life. Leading innovative strategies to attract clients and enhance profitability through digital channels.
(Senior) Vice President of Pricing and Sales leading client projects on pricing and go - to - market strategies. Shaping and developing modern consulting approaches within a rapidly growing team in Berlin.
Business analyst leading product development for Private Market Funds at State Street, a global investment leader. Collaborate across teams to enhance Investor Servicing capabilities with agile methodologies.
Alpha Professional Automation Lead managing data analysis and workflow design for client onboarding platform. Leading project tasks for automation initiatives across diverse teams in financial services.
AVP Product Control - Head of Valuations overseeing valuations at TD Securities. Ensuring accurate reporting, governance, and developing a high performing team for valuation processes.