Hybrid Senior IT Support Engineer

at Simply Business

• Job title: Senior IT Support Engineer
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Jamf, Python
• Location requirements: Hybrid, Boston, United States

Responsibilities

• You’ll be part of an IT Support team that provides simple, intuitive, and hassle-free IT support to your colleagues.
• You’ll help make sure every Simply Business employee has reliable IT systems – and quite literally keep our engine room humming.
• You'll be reporting into Stuart (our BizOps Support Lead), who is based in the UK. Stuart prides himself on his carefully selected team, who provide support for all things IT for the global business.
• The team has regular team building days to keep you engaged, inspired, and enthusiastic about your role.

Requirements

• experienced in the administration of Google Workspace
• experienced in network administration
• experienced in the administration and maintenance of Microsoft Intune
• experienced deploying, supporting, and managing Apple MacBooks using Jamf MDM
• experienced deploying, supporting, and managing laptops running Windows 10
• experienced using service management and project management tools (such as Fresh Service and Jira)
• passionate about attention to detail and doing things the right way
• experienced in medium to large scale projects
• experienced in supporting and setting up Meeting Room AV equipment
• experienced in managing vendor relationships
• hands-on experience with Jumpcloud/OneLogin and Okta identity management (LAAS - LDAP as a service) is desirable
• experience scripting with Bash, Python, and PowerShell is desirable
• experience developing automations is desirable
• experience in Agile iterative and incremental work practices for project delivery

Benefits

• Group plan for medical, dental, vision, and prescription drug coverage
• Short term disability, long term disability, and life insurance coverage
• Participation in the Company’s bonus program
• Participation in 401(k) plan with a 5% employer match
• Commuter benefits to help cut down on parking and public transit costs
• 25 days of vacation time plus 10 sick days and 10 company holidays
• A genuine investment in your learning and development
• Regular team outings and volunteer opportunities
• An awesome office space
• A hybrid working model, giving our employees great choice and flexibility to work in a way that’s best for their particular job, their teams, and their lives.