Windows Server Administrator managing SCCM and patching in hybrid work environment. Responsible for infrastructure management in large enterprise systems.
About the role
- Senior Installation Administration Professional at Humana coordinating end to end member processes and managing client relationships. Requires Medicare knowledge and strong organizational skills.
Responsibilities
- establishes and manages relationships with internal and external clients
- Coordinates end to end process from the point of sale to members loaded in system, ID cards issued, claims opened for processing and certifications issued
- creates accurate and timely reporting of implementation data, status, and metrics
- serves as the control point for all requirements gathering and dissemination of information to functional areas
- leads post-implementation stabilization process, if applicable
- begins to influence department’s strategy
- makes decisions on moderately complex to complex issues regarding technical approach for project components
- work is performed without direction
Requirements
- 3 or more years of experience with Medicare and/or health insurance knowledge
- Previous client or project management experience
- Client Management/Client Facing Experience
- Ability to effectively communicate with leadership and peers, inside and outside the organization, both verbal and written
- Strong Presentation Skills
- Strong organizational skills, with the ability to handle multiple priorities simultaneously
- Proficiency in Microsoft Office Programs including Word, PowerPoint, Excel, Outlook and Teams
- Ability to utilize analytical thinking and determine root cause(s) and recommended solution(s) as well as identify trends for preventative action
- Strong consultative and collaborative skills working with a variety of teams and internal/external partners
- Previous relationship management experience
- Project or process management experience
- Ability to prioritize work accordingly
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
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