Operational engineer responsible for reliability, safety, and efficiency in data centers at Cox Communications. Managing all aspects of inventory, vendor coordination, and capacity planning.
Responsibilities
Maintain accurate inventory across all data center locations including racks, servers, network equipment, cables, spares, PDUs, optics, and consumables, with greater than 98% accuracy in DCIM or CMDB systems
Manage RMA processes and coordinate inbound and outbound logistics, including packaging, compliance documentation, shipment tracking, and receiving
Implement standardized labeling, barcode or RFID tracking, and chain-of-custody procedures to minimize asset loss and streamline audits
Serve as the primary operational point of contact for data center providers, smart-hands vendors, carriers, and hardware suppliers
Track and report vendor performance against SLAs and SLOs for onsite support, cross-connects, deliveries, and maintenance windows
Coordinate vendor quotes, ordering, and scheduling for rack expansions, structured cabling, and facility services
Perform or supervise rack and stack deployments, cable management, hardware replacements, optics installation, labeling, and patching in accordance with MOP, SOP, and EOP standards
Conduct site walkthroughs to ensure safety, operational cleanliness, and adherence to change control processes
Execute routine inspections including power strips, breakers, airflow, and alarms, and perform incident triage and hardware diagnostics when necessary
Plan and coordinate onsite work across multiple facilities involving internal teams, vendors, and smart-hands support while minimizing operational disruption
Author Method of Procedure (MOP) documentation and change requests, and lead pre-task briefings and post-work validation
Maintain a rolling 12-week schedule covering hardware deliveries, installations, decommissions, and maintenance windows
Develop and maintain capacity models for rack space, floor space, power utilization, and cooling efficiency
Analyze utilization trends and forecast capacity needs 12 to 24 months in advance, providing recommendations for expansion, leasing, or infrastructure optimization
Partner with architecture and finance teams to support demand forecasting, scenario planning, and capital and operational budget planning
Monitor and optimize key operational metrics including rack density, power headroom, PUE proxies, stranded capacity, and thermal compliance
Ensure compliance with security standards and site policies including access control, visitor management, media handling, and secure data destruction
Maintain accurate documentation including site diagrams, rack elevations, power maps, MOPs, SOPs, and asset lifecycle records
Promote a strong safety culture including adherence to PPE requirements, LOTO procedures, safe lifting practices, and ESD controls
Requirements
Data Center Administrator II - Bachelor’s degree in a related discipline and 2 years’ experience in a related field
Senior Data Center Administrator - Bachelor’s degree in a related discipline and 4 years’ experience in a related field
Five to eight or more years of experience in data center operations, hardware operations, or colocation facility management, including multi-site environments
Strong hands-on expertise with rack and stack deployments, structured cabling, power distribution including single and three-phase systems, and hardware troubleshooting
Experience using DCIM or CMDB platforms such as ServiceNow CMDB and working within ITSM and change management processes
Demonstrated vendor management and logistics coordination experience
Ability to read power and cooling diagrams, understand breaker panels and PDUs, and interpret airflow and thermal data
Strong documentation, communication, and cross-functional collaboration skills
Preferred: Experience forecasting capacity for power, space, and cooling and building business cases for infrastructure expansion
Familiarity with networking fundamentals including fiber types, optics, cross-connects, and DWDM basics, along with server platform knowledge
Certifications such as BICSI, DCPro, DCPMM, CDCP, CDCS, or ITIL v3 or v4
Experience with scripting or automation tools such as Python or PowerShell to support inventory or capacity reporting
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for their own wellness or that of family members
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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