Scientific Implementation Manager at Uncountable utilizing scientific expertise for business development and product enhancement. Leading implementation processes and improving customer engagement through data - driven insights.
About the role
- Senior Implementation Manager focusing on deploying product within complex enterprise environments. Collaborate with various stakeholders to ensure successful implementation and customer satisfaction.
Responsibilities
- Partner through a consultative approach with our biggest Enterprise customers to deeply understand their complex organizational goals, translating that knowledge into a prescriptive deployment strategy that guarantees long-term platform success.
- Critically evaluate and pioneer new processes and tools for launching Enterprise accounts, driving efficiency and scalability across the Implementation team.
- Lead and manage comprehensive project plans, expertly coordinating resources across internal teams, high-stakes customers (including C-suite and technical leads), and key third-party partners.
- Quarterback complex configuration during implementation by leading advanced system setup, validating critical technical configurations, and being accountable for delivering resolution on complex issues for customers.
- Act as the strategic Implementation voice in the room when collaborating with Sales, Product, and Engineering, ensuring seamless handoffs and a unified customer experience on our largest accounts.
- Directly influence our future products by consolidating and prioritizing feedback from customers, acting as a key advocate in the product prioritization process.
- Travel to customer locations to ensure executive alignment, lead critical on-site launch activities, and facilitate key strategic or partnership discussions.
Requirements
- 7+ years of progressive experience in a technical project management, implementation, or a strategic customer-facing role within an Enterprise environment.
- Demonstrated success in leading and managing full-cycle deployments for multi-site, large-scale enterprise customers.
- Exceptional ability to communicate, negotiate, and present effectively to C-level executives and senior business leaders.
- Proven ability to structure ambiguous, multi-faceted problems into clear, phased project management methodologies.
- Demonstrated resourcefulness and agility when operating under pressure or within new, complex spaces.
- Willingness to travel up to 25% of the time.
Benefits
- Location: Our NY-based team operates on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office.
- Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.
- Competitive Compensation: Competitive base salary + Pre-IPO equity.
- Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays.
- Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day.
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