Global Technical Support Engineer resolving technical issues from businesses and end users for HPE. Assisting with product inquiries and leading resolution activities in a hybrid work environment.
About the role
- Senior Hybrid Data Center Support Engineer providing advanced technical support for cloud infrastructure in a diverse environment. Collaborating with teams to enhance system performance and operational efficiency while supporting professional growth.
Responsibilities
- Provide advanced technical support and troubleshooting for private and hybrid cloud infrastructure, ensuring high availability and performance for data science/AI development, software development, and production environments.
- Collaborate closely with the Technical Services Manager and engineering teams to monitor systems, diagnose issues, and implement corrective actions while adhering to cost-efficiency and cybersecurity best practices.
- Assist in maintaining automation and monitoring tools to improve operational efficiency and incident response times.
- Work collaboratively across teams to promote knowledge sharing, continuous improvement, and support professional growth, including actively pursuing and maintaining relevant technical certifications.
Requirements
- Bachelor’s or Master’s degree in Computer Science or a related field.
- Proven experience supporting and maintaining at least one hyperconverged infrastructure (HCI) solution and one traditional 3-tier architecture platform.
- At least 6 years of experience in IT support or operations within the software or data center industry, preferably with a focus on private and hybrid cloud environments.
- Strong analytical and problem-solving skills, capable of resolving complex technical issues in a timely and structured manner.
- Excellent communication and interpersonal skills, able to work effectively with cross-functional teams and clients.
Benefits
- Diversity and inclusion
- Professional growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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